Hino Trucks Engines Rank Highest in Customer Satisfaction
for a Second Consecutive Year
Novi, Michigan – Hino Trucks engines rank highest in customer satisfaction for a second consecutive year according to the J.D. Power and Associates 2009 Medium-Duty Truck Engine and Transmission Customer Satisfaction StudySM.
The study measures customer perceptions of 2007 model-year Class 5, 6 and 7 gasoline and diesel engines, and provides manufacturers with a comprehensive and objective measure of customer satisfaction with the products and related dealer service. Four factors are measured to determine overall engine satisfaction. In order of importance, they are: engine warranty; engine quality; engine performance; and cost of engine ownership.
“The J.D. Power and Associates award is the ultimate recognition because it is the voice of the customer of the on-road experience they have had with our product. We are proud to be recognized for back-to-back awards as Hino continues to build on a foundation of quality and value. Our goal of constantly surpassing expectations and striving to be the industry leader is the cornerstone of our business plan, and we are committed to continuing our efforts," noted Glenn Ellis, Vice President of Marketing & Dealers Operations for Hino.
Looking to the future, Hino Trucks continues to plan for new technologies and models that meet and exceed both environmental and customer needs. 2010 will see the release of new models meeting stringent emissions standards. In 2011, Hino, the world leader in commercial truck hybrid technology, will introduce its third generation proprietary hybrid system in a newly designed class 4 and 5 cab over specifically designed to meet the needs of the U.S. market. The 2009 J.D. Power and Associates study finds that 2007 model-year medium-duty engines have considerably higher fuel economy than 2006 model-year engines did in the 2008 study. The improvement in fuel economy drives an increase in satisfaction with the cost of ownership factor, as well as an improvement in satisfaction with medium-duty engines overall.
According to J.D. Power and Associates, Hino engines continue to perform well across the board, particularly with regard to quality. When compared to the average engine in this market, Hino Trucks engines tend to have fewer engine problems and less downtime. And, with business owners trying to minimize expenses in this tight economy, reducing the cost of ownership - particularly their fuel expense - is top of mind.
Hino builds trucks that are strong, dependable, and known for their superior quality, best in class fuel economy and low operating cost.
HINO 338 DUMP TRUCK THE RIGHT COMBINATION OF TOUGHNESS, STYLE & AERODYNAMICS Under the bold, well-defined exterior appearance of Hino Trucks is a workhorse design with all the power, strength, and versatility you need.
HINO BOOM LIFT TRUCK A FRAME THAT MEANS BUSINESS. Hino Trucks’ available 120,000 PSI frame is strong and stiff enough for the high torque loads utility bodies demand. Boom Lift, Sidemount Crane, Tree Chipper or Dump Truck Body — our trucks will support your application.
HINO 338 UTILITY TRUCK The key is dependability, and a Hino Trucks’ reputation for quality and reliability makes us an obvious choice for utility service companies. Our upfitter-friendly design, as well as our strength and power, are reasons you can depend on Hino Trucks at 3 a.m. during the worst storm in memory.
HINO 268A BOX TRUCK Hino Trucks are perfect for urban delivery operations that demand industry leading fuel economy and dependability. Hino Trucks provide superior visibility, a tight turning radius with 55-degree wheel cut, and a functional cab environment that gets the job done right.
HINO 33000 GVW ROLL BACK Auto transport and towing companies must navigate narrow streets, tight parking lots and rough pavement. Maneuverability is essential, and our tight turning radius is only one of the advantages that make us the right choice in urban environments.
